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For customers outside of the U.S., please contact me first before making your purchase. I need to first verify availabilty and price before committing to the transaction. Be sure to include your name, address and telephone number so I can do the necessary checking.
Also, I am very sorry to say, I am unable to deliver to PO Boxes.
No action is taken until your payment has cleared.
Registered ecrater buyers are preferred, but not necessary.
Handling and processing time: Typically within 24 hours. However, can range between 24 to 48 hours. Rarely, longer handling times occur. Unless of course it is Christmas or the Chinese New Year (Feb. 1 thru the 9th, processing is suspended on products from China).
Shipping/Delivery times: Are typically 3 to 5 days via DHL.
Slower, cheaper delivery is available. If you are interested in saving a little money - please contact me!.
A significant number of Elcheapo's products come to you directly from my supplier in China. You are receiving these products at absolutely terrific prices. Once you buy them, these products are then imports and there is an extremely remote chance that you may be hit with a small duty/tax. Frankly, the chance of being hit with such a duty is very slim. Why? Because your order is small and it is minimally priced. So low that the government is unlikely to want to bother with it. It is not likely to happen, it would be very unusual to be charged a duty. But if you are hit with the tax, simply pay it. Otherwise, you will not receive your order. The government will keep it and there is no refund under this circumstance. It is that simple. Let me add, when it comes to large orders, orders in excess of $400 - these are the ones that have a higher likelihood of a duty. If you are interested, please contact me and I can send you more info on duty/customs matters.

All sales come with a guarantee of delivery and a 12 month warranty.

There may be times when a return/refund may be granted. In these events, the items are returned in working condition. Refunds are based on the condition of the returned item and are less the cost of the original shipping fee.

Regarding spy equipment: Please be mindful of any local laws that may govern the use of such electronic devices. Such devices are known to be against the law in some areas around the world. You are responsible for determining such and using this product lawfully.

Most all products offered by Elcheapos come with a 12 month manufacturer's warranty.
Warranty By Default Covers Repair:

The supplier/manufacturer warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available. If an item is impossible to repair to a good working condition we will credit you instead.


When does the 12 month warranty start from?

The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from supplier/manufacturer . The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.


Who pays for what?

Cost of shipping a probably faulty item back to Hong Kong or China: paid by the customer, cannot be reimbursed.
Cost of import duties on the China side and restocking fees: waived, paid by supplier/manufacturer in full.
Cost of shipping repaired item back to customer from China: paid by the supplier/manufacturer in full.
If a product cannot be repaired: your original shipping fee will be credited in addition to the original product value so you can place a new order for a brand new replacement or a different product.
Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

Regretfully, at times supply and prices may vary beyond the control of Elcheapos. In the event of such fluctuations you are contacted immediatley. Options and alternatives are communicated, somtimes we may need to postpone or cancel certain transactions.

Elcheapos' goal is to provide you with great products, great prices and great customer service.
Check back often, I am always adding new products!
What are you looking for? Maybe I can help?
Thank you for your business!
Last Updated: 4 Dec 2014 18:23:21 PST home  |  about  |  terms  |  contact
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